Refund policy

Returns Policy


If you find that you are not complete satisfied with your purchase, you can return it to us for either an exchange or refund via our website only within 14 days of delivery. (We apologise for the inconvenience, but we cannot process returns and exchanges brought online in our stores),

Please note that Sale goods must be returned within 7 days of receipt.

We aim to issue refunds within 14 days of receipt of returned items, however, please note that it can take up to 10 days for sums to be credited to your account.

Please be aware that we try to be fair with our returns policy, but there are a number of cases when we cannot offer a refund, such as:

  • Items are not returned in original packaging with labels still attached and in a sellable condition
  • Obvious wear of clothes (clothes must be unworn)
  • Damage to items caused by lack of care, such as make-up stains when trying on (please be cautious when trying clothes as make-up can transfer onto fabrics easily)
  • Perfume and odour on items
  • Neglectful damage such as rips and holes caused by either obvious intent, or lack of care when trying on (please treat all items with care)

Due to hygiene reason we cannot accept refunds or exchanges on pierced earrings.

The returns process is designed to be swift and convenient for our customers. Simply complete the returns card included in the delivery detailing the reason for return, and then post it along with your purchases in the original packaging to the indicated address (Below)

Sariska Returns, 37 High Street, Salisbury, SP1 2PB

Please bear in mind that returns are the responsibility of the customer until they have reached us, therefore, postage and packaging must be paid for by you. We recommend using special, or recorded delivery to ensure a swift, safe return to us. Once received with the receipt, original packaging and returns card, we can then process your refund immediately, or exchange it for a more suitable, requested item.

Exchanges

If you need to exchange a clothing item for a different size, then please complete the relevant areas on the back of your dispatch note and when we receive the item/s to be exchanged, we will send your new required size out to you FREE OF CHARGE.

 

Faulty Items:

At Sariska, we do our utmost to ensure that our customers receive 100% quality service and items at all times. However, in the unlikely event that you receive your purchase in a less than satisfactory state with obvious manufacturing damage, then we are more than happy to offer a full refund of the original sale, along with the cost of the postage. In order to process the return of faulty items, as with refunds, we must first be notified here at Sariska via e-mail or phone call with the details of the fault, at which you can then post the items back to us following the same process as indicated in the refunds section above, in the original condition that it was received. Once received, we can then inspect the damage ourselves to ensure that it is indeed a fault, at which we can then process a full refund, including the cost of postage immediately.